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Terms & Conditions

Buddha Statue

Privacy Policy

Stones and Spells Privacy Policy (UK)

Effective Date: 26/08/2024

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1. Introduction
Stones and Spells ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website or purchase our products and services.

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2. Information We Collect
We may collect the following types of personal data:

  • Contact Information: Name, email address, postal address, and phone number.

  • Payment Information: Billing address, payment card details, and transaction history.

  • Account Information: Username, password, and other login details.

  • Technical Data: IP address, browser type, time zone settings, and device information.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing Preferences: Your preferences for receiving marketing communications from us.
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3. How We Use Your Information
We use your personal data for the following purposes:

  • To Process Orders: To process and deliver your orders, manage payments, and communicate with you about your purchases.

  • To Provide Customer Support: To respond to your inquiries, resolve issues, and offer support.

  • To Improve Our Services: To analyse how you use our website and products, enabling us to improve user experience and offerings.

  • For Marketing Purposes: To send you promotional offers, newsletters, and updates if you have opted in to receive them.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
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4. Legal Basis for Processing
We process your personal data based on the following legal grounds:

  • Consent: Where you have provided consent to receive marketing communications.

  • Contract: To fulfil the contract, we have with you when you make a purchase.

  • Legal Obligation: To comply with our legal and regulatory obligations.

  • Legitimate Interests: To manage our business and provide you with the best possible service.
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5. Sharing Your Information
We may share your personal data with:

  • Service Providers: Third-party companies that help us operate our website, process payments, deliver products, or provide customer support.

  • Legal Authorities: If required by law, we may disclose your information to government authorities or law enforcement agencies.

  • Business Transfers: In the event of a merger, sale, or acquisition, your personal data may be transferred as part of the business transaction.
     

6. International Transfers
If we transfer your personal data outside of the UK or the European Economic Area (EEA), we will ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or other legal mechanisms.

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7. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. This period varies depending on the nature of the data and your interactions with us.

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9. Your Rights
Under UK data protection law, you have the following rights:

  • Access: Request access to your personal data.

  • Rectification: Request correction of any inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data where there is no longer a legitimate reason to continue processing it.

  • Objection: Object to the processing of your personal data where we are relying on legitimate interests.

  • Restriction: Request restriction of processing of your personal data in certain circumstances.

  • Data Portability: Request the transfer of your personal data to another party.
     

To exercise any of these rights, please contact us at enquiries@stonesandspells.com.

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10. Marketing Communications
If you have opted in to receive marketing communications, you can unsubscribe at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

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11. Cookies
Our website uses cookies to enhance user experience, analyse site traffic, and for marketing purposes. For more information on how we use cookies, please refer to our Cookie Policy.

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12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website following any changes constitutes acceptance of the new policy.

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13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

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Stones and Spells Limited
customerservice@stonesandspells.com
+44 07777 444 177

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